Terms and Conditions

At Concept Schoolwear, we do not offer refunds for unwanted purchases.

However, we are happy to offer an exchange or credit note within 14 days of purchase, provided that items are returned in a resaleable condition with all original packaging and labels intact.

Please note: For hygiene reasons, we cannot accept returns or exchanges on shirts, blouses, ties, socks, plimsolls/pumps, tights, swimwear, or hair accessories. Also, on personalised items.

If an exchange is not suitable, a credit note will be issued, valid for 12 months from the date of issue.

Proof of purchase (receipt) is required for all returns and exchanges — please keep your receipt safe, as we are unable to process returns without it.

This policy does not affect your statutory rights.